ACUPUNCTURE TREATMENT TERMS, DISCLAIMER, PRIVACY & DATA POLICY
Effective Date: 23 September 2026
1. PURPOSE AND SCOPE
This page contains the consolidated Terms & Conditions, Acupuncture Treatment Disclaimer, Privacy Policy and Data Policy applicable to information published on this website and to acupuncture-related enquiries, consultations, treatment-related communications, bookings, payments and services associated with this website.
These terms are intended specifically for Acupuncture Treatment and Acupuncture-Related Services.
Nothing contained on this website should be interpreted as a guarantee, warranty, promise, representation of assured results or assurance of a particular medical outcome.
By accessing, browsing, communicating through, or using this website, you acknowledge that you have read and understood these terms.
2. ACUPUNCTURE TREATMENT DISCLAIMER
Acupuncture is a traditional therapeutic practice involving stimulation of selected points of the body, commonly using fine needles.
Information provided on this website concerning acupuncture is provided for general educational and informational purposes only.
Information about a condition, symptom, acupuncture technique, acupuncture point, therapy, treatment approach, research finding or health concern does not constitute an individual medical diagnosis or personalised medical advice.
The information on this website should not be used as a substitute for:
Professional medical assessment;
Diagnosis;
Emergency medical care;
Prescribed medical treatment;
Appropriate investigation or testing;
Advice from a qualified healthcare professional; or
Appropriate follow-up medical care.
Individual health conditions, treatment requirements, responses and outcomes vary.
No guarantee is made that acupuncture will improve, resolve, control, prevent or cure any particular condition, symptom or disease.
3. NO GUARANTEE OF ACUPUNCTURE SERVICES
To the maximum extent permitted by applicable law, no guarantee, warranty or assurance is provided regarding:
Any particular therapeutic outcome;
Improvement of symptoms;
Reduction of pain;
Complete or partial resolution of a condition;
Duration of any improvement;
Number of sessions required;
Individual response to acupuncture;
Suitability of acupuncture for a particular individual;
Continuation of any perceived benefit;
Prevention of recurrence;
Compatibility with another treatment;
Any specific health outcome; or
Any particular result from an acupuncture session.
A treatment plan, if discussed, should not be understood as a promise of a particular outcome.
The fact that a particular condition or symptom is mentioned on this website does not constitute a representation that acupuncture is an appropriate treatment for every person suffering from that condition or symptom.
4. INDIVIDUAL ASSESSMENT
Acupuncture treatment is individual in nature.
The suitability of acupuncture may depend upon factors including, but not limited to:
Health history;
Current symptoms;
Existing medical conditions;
Current medication;
Previous treatment;
Pregnancy;
Allergies;
Bleeding or clotting conditions;
Recent surgery;
Other relevant clinical circumstances.
Patients are responsible for providing accurate and complete information relevant to their health.
Failure to disclose relevant information may affect the assessment of whether acupuncture is appropriate.
5. EMERGENCY MEDICAL CARE
This website and its communication channels are not emergency medical services.
If a person experiences an emergency, severe symptoms, sudden deterioration or a potentially life-threatening condition, the person should immediately seek appropriate emergency medical assistance or attend the nearest suitable medical facility.
No website enquiry, WhatsApp message, telephone enquiry or online communication should delay emergency medical care.
6. STRICTLY NO REFUND POLICY
ALL ACUPUNCTURE SERVICES ARE STRICTLY NON-REFUNDABLE
All payments made for acupuncture consultation, acupuncture treatment, sessions, packages, bookings, appointments, treatment-related services or other acupuncture-related services are strictly non-refundable, except where a refund is mandatorily required by applicable law.
Once a service has been booked, scheduled, commenced, provided, allocated or otherwise made available, no refund shall ordinarily be payable merely because:
The patient changes their mind;
The patient is dissatisfied with the expected result;
The patient does not experience the anticipated improvement;
The patient expected a different outcome;
The patient decides not to continue treatment;
The patient fails to attend an appointment;
The patient changes their personal circumstances;
The patient decides to consult another practitioner;
The patient believes the treatment did not produce the desired result; or
The patient subsequently decides that acupuncture is not suitable for them.
Treatment Outcome Is Not a Refund Condition
Payment is for the applicable consultation, appointment, session, service or service availability and not for a guaranteed medical result.
Because no particular therapeutic outcome is guaranteed, absence of a desired outcome shall not, by itself, create a right to a refund.
No Refund for Unused Sessions
Where a package or multiple-session arrangement is offered, unused sessions shall not automatically create a refund entitlement, subject always to applicable mandatory law.
Cancellation / Rescheduling
Any cancellation or rescheduling shall be subject to the clinic's applicable appointment and scheduling rules communicated at the time of booking.
Any amount expressly identified as refundable under applicable law shall remain subject to that law.
7. NO GUARANTEE OF SERVICE AVAILABILITY
The website does not guarantee:
Appointment availability at any particular time;
Availability of a particular practitioner;
Availability at a particular location;
Availability of any particular treatment modality;
Continuous availability of the website;
Continuous availability of WhatsApp, telephone or other communication channels; or
Availability of any particular service on a particular date.
Clinic schedules, locations, services and appointment availability may change.
8. WEBSITE INFORMATION
Every effort may be made to keep website information reasonably current.
However, no guarantee is provided that:
Every statement is current at all times;
Every page is complete;
Every page is free from errors;
Every external reference remains available;
Every telephone number or communication channel remains operational;
Every clinic timing remains unchanged; or
Website content will remain available without interruption.
Website content may be modified, updated, removed or replaced without prior notice.
9. MEDICO-LEGAL DISCLAIMER
STRICTLY NOT VALID FOR MEDICO-LEGAL PURPOSES
Nothing contained on this website, including any article, statement, description, photograph, video, testimonial, FAQ, educational material, treatment description, health information, communication, illustration, claim, opinion, data, statistic or other content, shall be treated as valid, sufficient or conclusive evidence for any medico-legal purpose.
No website content shall be relied upon as:
Medical-legal evidence;
Expert medical evidence;
A medical certificate;
A medical opinion;
A medico-legal report;
A disability certificate;
A fitness certificate;
A diagnosis;
A prognosis;
Evidence of treatment outcome;
Evidence of causation;
Evidence of negligence or absence of negligence;
Evidence of permanent disability;
Evidence of incapacity;
Evidence of recovery; or
Any other legally determinative medical document.
Nothing on this website is intended to have medico-legal validity.
Any medical, legal, insurance, employment, compensation, disability, court, tribunal or governmental purpose requiring documentary evidence must be supported by appropriate documentation issued through the legally and professionally applicable process.
10. WEBSITE CONTENT IS NOT A MEDICAL RECORD
Website content is not intended to constitute or replace an individual's complete medical record.
Information submitted through website forms, email, WhatsApp, social media, online forms or other electronic communication may not constitute a complete clinical record.
Patients should not assume that every electronic communication has been incorporated into their formal medical record.
11. PRIVACY POLICY
11.1 General Principle
Dr Radhika Clinic respects the privacy of individuals who access or communicate through this website.
Information may be received when a person:
Visits the website;
Contacts the clinic;
Sends an enquiry;
Uses a contact form;
Communicates through WhatsApp;
Sends an email;
Requests an appointment;
Provides information for consultation; or
Otherwise voluntarily communicates with the clinic.
11.2 Information That May Be Collected
Depending upon the interaction, information may include:
Name;
Telephone number;
WhatsApp number;
Email address;
Appointment information;
General enquiry information;
Information voluntarily provided by the visitor;
Technical information generated by website use; and
Other information reasonably necessary for responding to an enquiry or providing an applicable service.
Individuals should avoid voluntarily submitting unnecessary sensitive information through public website fields.
12. USE OF INFORMATION
Information may be used for legitimate purposes including:
Responding to enquiries;
Appointment coordination;
Communication regarding services;
Providing requested information;
Administrative purposes;
Maintaining appropriate records;
Website operation;
Security;
Fraud prevention;
Legal compliance;
Service administration; and
Improving website functionality and user experience.
Information will not be represented as being used for a purpose beyond what is reasonably applicable to the relevant interaction, subject to applicable law.
13. THIRD-PARTY SERVICES AND COMMUNICATION PLATFORMS
The website or clinic may use third-party technologies or communication platforms for functions such as:
Website hosting;
Website analytics;
Forms;
Email;
WhatsApp;
Payment processing;
Appointment management;
Security;
Cloud storage; or
Other technical functions.
Third-party platforms may have their own privacy policies, security systems and terms.
Users should review the applicable terms and policies of such third-party platforms where relevant.
14. DATA POLICY
NO GUARANTEE OF DATA
NO GUARANTEE IS GIVEN REGARDING THE PERMANENT AVAILABILITY, PRESERVATION, ACCURACY, COMPLETENESS, SECURITY, CONTINUITY OR RECOVERABILITY OF ANY DATA TRANSMITTED TO, THROUGH OR IN CONNECTION WITH THIS WEBSITE, EXCEPT TO THE EXTENT SUCH A GUARANTEE CANNOT LAWFULLY BE EXCLUDED.
Electronic data may be affected by circumstances including:
Technical failure;
Hardware failure;
Software failure;
Server failure;
Network interruption;
Cybersecurity incidents;
Malware;
Unauthorised access;
Data corruption;
Accidental deletion;
Human error;
Third-party platform failure;
Internet disruption;
Force majeure events; or
Other circumstances beyond reasonable control.
Accordingly, users should not treat the website or its electronic communication channels as the sole repository of important information.
15. NO GUARANTEE OF DATA ACCURACY
Information supplied by users may be incomplete, inaccurate, outdated or incorrectly entered.
The clinic cannot guarantee that information supplied electronically by a user is accurate or complete.
Users are responsible for providing accurate information and promptly correcting material errors where possible.
16. DATA BACKUP
Where technically practicable, reasonable measures may be used to maintain or protect relevant information.
However:
No representation or guarantee is made that any particular data will always be backed up, preserved, retrievable or recoverable.
Users should retain their own copies of documents and information that are important to them.
17. DATA SECURITY
Reasonable administrative and technical measures may be used to protect information.
However, no internet-based system can be guaranteed to be completely secure.
Accordingly:
No absolute guarantee is given that information transmitted electronically will remain completely secure against every possible threat, intrusion, interception, loss or unauthorised access.
18. DATA RETENTION
Information may be retained for periods considered reasonably necessary for:
The purpose for which it was collected;
Administrative requirements;
Record management;
Legal obligations;
Dispute management;
Security;
Compliance; or
Other legitimate purposes.
Retention periods may vary depending upon the nature of the information and applicable legal requirements.
19. USER RESPONSIBILITY
Users are responsible for:
Providing accurate information;
Protecting their own devices and accounts;
Maintaining confidentiality of passwords or access credentials;
Reviewing information before submission;
Maintaining personal copies of important documents; and
Informing the clinic of material corrections where necessary.
20. INTELLECTUAL PROPERTY
Unless otherwise indicated, website text, graphics, branding, design, photographs, videos, logos and other original materials may be protected by applicable intellectual property laws.
No person may reproduce, copy, modify, distribute, publish or commercially exploit protected website material without appropriate permission, except where permitted by applicable law.
21. EXTERNAL LINKS
The website may contain links to external websites, platforms or resources.
External websites are independently controlled by their respective operators.
No guarantee is provided regarding the accuracy, availability, security, content or privacy practices of external websites.
Accessing an external website is at the user's own discretion and subject to the relevant third party's terms.
22. TESTIMONIALS, EXPERIENCES AND EDUCATIONAL CONTENT
Any patient experience, testimonial, photograph, video, statement or other user-generated material appearing on the website should not be interpreted as a guarantee that another person will achieve the same or similar result.
Individual experiences vary.
Educational content is intended to provide general information and should not be interpreted as an assurance of treatment effectiveness for a particular individual.
23. NO PROFESSIONAL OR LEGAL ADVICE
The website is primarily an informational resource relating to acupuncture treatment and acupuncture-related services.
Nothing on this website constitutes legal advice, financial advice, insurance advice or any other professional advice outside its stated informational purpose.
24. SERVICE AND BILLING ORIGIN — NEW DELHI
For the purposes of these terms, and subject to applicable mandatory law:
All services covered by this website are deemed to be billed from New Delhi, India.
The place of billing and service origin shall be New Delhi, India, irrespective of the physical location from which a user accesses the website or communicates electronically.
Where an acupuncture-related service is provided or arranged through this website, the service relationship and billing administration shall be treated as originating from New Delhi, India, subject to applicable law.
25. GOVERNING LAW
These Terms, Policies and Disclaimers shall be governed by and interpreted in accordance with the laws applicable in India, subject to applicable mandatory statutory provisions.
Nothing in these terms is intended to exclude any right, protection or remedy that cannot lawfully be excluded.
26. EXCLUSIVE JURISDICTION — NEW DELHI
NEW DELHI, INDIA
Subject to applicable mandatory law, and to the extent legally permissible:
The courts having competent jurisdiction in New Delhi, India shall have exclusive jurisdiction over disputes arising out of or relating to the website, acupuncture-related services, bookings, payments, billing, communications, these Terms & Conditions, Privacy Policy, Data Policy or any related service relationship.
The parties intend that New Delhi, India shall be the exclusive jurisdictional forum for legal disputes connected with the services and matters covered by this page, subject always to applicable law.
27. EXCLUSIVE LOCATION FOR BILLING AND SERVICE ORIGIN
For avoidance of doubt:
Place of Billing:
New Delhi, India
Service Origin:
New Delhi, India
Contractual / Administrative Origin:
New Delhi, India
Intended Exclusive Jurisdiction:
Competent Courts at New Delhi, India
This provision shall apply to the maximum extent permitted by applicable law.
28. NO WAIVER OF MANDATORY LEGAL RIGHTS
Nothing in this document is intended to waive, remove or contract out of any statutory right, consumer protection, patient protection, privacy right, healthcare requirement or other legal protection that cannot lawfully be waived or excluded.
Where applicable law imposes a mandatory obligation or right inconsistent with a provision of these terms, the mandatory legal requirement shall prevail to the extent of the inconsistency.
29. CHANGES TO THESE TERMS
These Terms, Disclaimer, Privacy Policy and Data Policy may be updated from time to time.
The updated version may be published on this website with a revised effective date.
Users should review the applicable version before relying upon website information or using the services.
30. ACCEPTANCE
By accessing this website, submitting an enquiry, communicating with the clinic, booking an appointment, making a payment or using an acupuncture-related service, you acknowledge that:
You have had an opportunity to read these terms;
Website information is provided primarily for educational purposes;
No particular treatment result is guaranteed;
Acupuncture may not be appropriate for every individual;
Treatment outcomes vary;
Services are subject to the applicable terms;
Payments are subject to the Strictly No Refund Policy, except where a refund is mandatorily required by applicable law;
Electronic data cannot be guaranteed to be permanently available or recoverable;
Website information has no medico-legal validity; and
The intended place of billing and service origin is New Delhi, India, with exclusive jurisdiction in competent courts at New Delhi, subject to applicable law.
31. CONTACT
📍 New Delhi / Delhi & Bangalore service information as applicable
💬 WhatsApp: +91-7353992233
Effective Date: 23 September 2026
FINAL NOTICE
ACUPUNCTURE INFORMATION IS EDUCATIONAL. TREATMENT OUTCOMES ARE NOT GUARANTEED. SERVICES ARE STRICTLY NON-REFUNDABLE EXCEPT WHERE A REFUND IS MANDATORILY REQUIRED BY APPLICABLE LAW.
NOTHING ON THIS WEBSITE IS VALID OR INTENDED FOR MEDICO-LEGAL PURPOSES.
ALL BILLING AND SERVICE ORIGIN IS NEW DELHI, INDIA, SUBJECT TO APPLICABLE LAW.
SUBJECT TO APPLICABLE MANDATORY LAW, THE COMPETENT COURTS AT NEW DELHI, INDIA SHALL HAVE EXCLUSIVE JURISDICTION.
© Dr Radhika Amulraj / Dr Radhika Clinic — 23 September 2026
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